Awarding
Assessors & IQA
- Why are my assessment staff not showing as approved?
- How can I remove the staff portfolio on Verve?
- What do I need to provide for assessor/IQA approval?
- What documentation do I need for staff approval?
IQA, EQA & Sampling
- What is sampling and how long does it take?
- What should I do if I disagree with the EQA judgement?
- How can I send sampling evidence?
Endorsed
- How do I order endorsed certificates?
- My learner's endorsed certificate hasn't arrived – what can I do?
- How long will it take for a learner to receive their endorsed certificate?
Direct Claim Status (DCS)
Learner Registration and Management
- How do I register learners?
- How can I withdraw a learner who has either been registered in error or left the course?
- Why are my learners showing as 'not registered' in Verve?
- How can I get progress reports about learners?
- How do I change the IQA/Assessor on a learner's registration?
- Can I claim individual learners if the rest of the learners they were registered with haven't completed?
- How can I create a user account for new staff members on Verve?
- How do I claim a learner’s certificate?
- How can I check the status of a learner’s certificate?
- How can I get a physical copy of a certificate?
Regulated Qualifcations
- How can I check if a qualification is regulated?
- Are TQUK qualifications accepted by universities?
- Do TQUK qualifications expire?
- How much do TQUK's qualifications cost?
- What is the difference between sessional and on-demand assessment?
- What support materials are available and how do I order manuals and assessment records?
- What is an e-certificate and how is it different to a physical one?
- Is it possible to verify a certificate's authenticity?
- I claimed a certificate in error. How can I resolve this?
- How do I access funding for TQUK qualifications?
- Which TQUK qualifications are funded?