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TQUK Service Hub

Regulated Qualifications

Regulated Qualifications

From registration to certification, if you've got a question about regulated qualifications we've got it covered.

General

What is the Regulated Qualifications Framework (RQF)?

How can I check if a qualification is regulated?

How much do TQUK's qualifications cost?

Centre Recognition and Management

Do I need to fill in the blank centre recognition activity report?

When will I get the centre recognition activity report back?

Do I get a centre recognition certificate?

What is ongoing recognition activity?

How can I change the name and address of my centre?

How can I create a user account for new staff members on Verve?

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Learner Registration and Management

Can I get a credit note for withdrawing a learner on Verve?

How can I change user permissions on Verve as a Recognised Centre?

How can I change a learner's details on Verve Management Suite?

How can I withdraw a learner who has either been registered in error or left the course?

How do I register learners?

How do I bulk upload learners to Verve?

Why are my learners showing as 'not registered' in Verve?

How do I edit a learner's details once they’ve been registered?

How can I withdraw a learner who has either been registered in error or left the course?

How can I get progress reports about learners?

How do I change the IQA/Assessor on a learner's registration?

Can I claim individual learners if the rest of the learners they were registered with haven't completed?

Can I register learners on qualifications that have an operational end date?

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Reasonable Adjustments and Special Considerations

What is a reasonable adjustment?

What is a special consideration?

How do I apply for a reasonable adjustment or special consideration for my learners/apprentices?

What evidence do I need to submit for a reasonable adjustment or special consideration?

Can a reasonable adjustment or special consideration decision be appealed against?

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Assessors and IQAs

What do I need to provide for assessor/IQA approval?

Why do I need to upload staff documents?

How can I upload assessor certificates on Verve?

Why are my assessment staff not showing as approved?

How can I remove the staff portfolio on Verve?

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Qualifications

How do I locate course providers? I have found a qualification that I want to complete.

How do I add new qualifications and how long does this take?

Where can I see which qualifications I have approval to offer?

Do TQUK qualifications expire?

Are TQUK qualifications accepted by universities?

Do TQUK qualifications carry UCAS points?

How do I give feedback on a TQUK qualification?

Can I get exclusivity on delivery of a TQUK qualification?

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Assessment

What is the difference between sessional and on-demand assessment?

Can I use holistic assessment?

Can assessment evidence be used to demonstrate meeting more than one assessment criteria?

Can I use assessments I've previously used for another AO's version of a TQUK qualification?

What does Centre Devised Assessment (CDA) mean?

Why do I need to submit my Centre Devised Assessment (CDA) before I use it?

Can a learner be granted additional time for their assessment?

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Support Materials

What support materials are available and how do I order manuals and assessment records?

How long does it take for manuals and assessment record orders to be delivered?

Certification

How do I claim a learner’s certificate?

How can I check the status of a learner’s certificate?

I claimed a certificate in error. How can I resolve this?

How can I request a replacement certificate for a learner?

What is an e-certificate and how is it different to a physical one?

How can I get a physical copy of a certificate?

Is it possible to verify a certificate's authenticity?

How do I opt-out of e-certificates?

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Direct Claim Status

What is Direct Claim Status (DCS) and how is it useful?

How is a qualification given Direct Claim Status (DCS)?

When is Direct Claim Status (DCS) reviewed?

Why has the Direct Claim Status (DCS) of the qualification in the Centre Recognition Activity (CRA) plan changed to ‘Lapsed’?

How can I transfer Direct Claim Status (DCS) from another Awarding Organisation to TQUK?

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Complaints and Appeals

How can I make a complaint about TQUK?

How can I make a complaint about the content of support materials?

How can a learner appeal a decision related to an assessment result or the decision to void an assessment?

Funding

Which TQUK qualifications are funded?

How do I access funding for TQUK qualifications?

IQA, EQA and Sampling

What is sampling and how long does it take?

What should I do if I disagree with the EQA judgement?

How can I send sampling evidence?

What documentation do I need for staff approval?

Reforms

Why are there reforms happening to level 3 and below qualifications?

How can I get more involved in shaping the reforms to level 3 and below qualifications?

Where can I read more about the Department for Education's reforms to level 3 and below qualifications?

How will the Department for Education’s post-16 reforms affect TQUK?

How will the Department for Education's post-16 reforms affect TQUK centres?

How will the Department for Education's post-16 reforms affect TQUK learners?

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International

Can I work with TQUK if I'm based outside of the UK?

Qualification Development

What is the qualification development service?

Who can develop a regulated qualification with TQUK?

How do I start the qualification development process?

How much does a bespoke qualification development cost?

How long does a bespoke qualification development take?

How do I put forward a suggestion for an addition to TQUK’s current portfolio?

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Registration

How do I claim a learner's certificate?

Certificate

How do I request a replacement certificate for a learner?

Is it possible to verify a certificate's authenticity?