TQUK Service Hub

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TQUK Service Hub

Awarding

Awarding

Regulated Qualifcations

How can I check if a qualification is regulated?

Are TQUK qualifications accepted by universities?

Do TQUK qualifications expire?

How much do TQUK's qualifications cost?

What is the difference between sessional and on-demand assessment?

What support materials are available and how do I order manuals and assessment records?

What is an e-certificate and how is it different to a physical one?

Is it possible to verify a certificate's authenticity?

I claimed a certificate in error. How can I resolve this?

How do I access funding for TQUK qualifications?

Which TQUK qualifications are funded?

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Learner Registration and Management

How do I register learners?

How can I withdraw a learner who has either been registered in error or left the course?

Why are my learners showing as 'not registered' in Verve?

How can I get progress reports about learners?

How do I change the IQA/Assessor on a learner's registration?

Can I claim individual learners if the rest of the learners they were registered with haven't completed?

How can I create a user account for new staff members on Verve?

How do I claim a learner’s certificate?

How can I check the status of a learner’s certificate?

How can I get a physical copy of a certificate?

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Assessors & IQA

Why are my assessment staff not showing as approved?

How can I remove the staff portfolio on Verve?

What do I need to provide for assessor/IQA approval?

What documentation do I need for staff approval?

Endorsed

How do I order endorsed certificates?

My learner's endorsed certificate hasn't arrived – what can I do?

How long will it take for a learner to receive their endorsed certificate?

Direct Claim Status (DCS)

What is Direct Claim Status (DCS) and how can it be applied to qualifications?

IQA, EQA & Sampling

What is sampling and how long does it take?

What should I do if I disagree with the EQA judgement?

How can I send sampling evidence?