Exam Troubleshooting
- What are exam conditions?
- What should I do if the exam system can't access my camera?
- What needs to be ready before I start to invigilate an exam?
- What should I do if the exam system says I'm not registered for the exam?
- I am due to be an online invigilator, what do I do?
- Can I use any web browser?
- Do I have to do the practice tests?
- What should I do if I'm stuck on the room sweep page and can't click Next?
- Some items on the System Check Test are marked with a red cross. What does this mean, and how can it be resolved?
- What should I do if I can't find my live exam on the system?
- How do I reset my password?
- What is bandwidth and what is the minimum that is required?
- What should I do if I've lost connection during the exam?
- Why is my exam stuck on the loading page?
- Are a learner's login details different for EPA exams and Functional Skills exams?