Customer Service Specialist

Work-Based Project

• What content should be covered in the work-based project for the Customer Service Specialist standard?
• Where does the interview for the work-based project assessment within the Customer Service Specialist standard take place and who is involved?
• What happens if the apprentice fails the work-based project and needs to resit or retake it?
• How is the work-based project for the Customer Service Specialist standard graded?
• How long should the work-based project for the Customer Service Specialist standard last?
• What should I prepare ahead of the work-based project interview for the Customer Service Specialist standard?
• What should apprentices do if they need to cancel the work-based project interview for the Customer Service Specialist standard?

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