What happens if an apprentice does not turn up for any element of their end-point assessment, including an assessment planning meeting (if requested)?

In this scenario, our normal process will be followed whereby our end-point assessor will join the Microsoft Teams call and wait for the apprentice to join.  

We know that sometimes technology can be a hurdle, so after a period of 10 minutes, our assessor will attempt to contact the apprentice using the phone number that is stored on EPAPro. The assessor will then follow this up with an email and copy in the training provider and employer. If the apprentice can be reached, all components will be rescheduled within 24 hours. 

If the apprentice still does not join the call and we are unable to contact them, our assessors will record a ‘no-show’, which may incur a charge to the employer.  

After two ‘no-shows’, the apprentice will be referred to our Exceeded Cancellations process whereby the Bookings Team will work with the training provider to establish new dates for assessment.