--- title: What should an invigilator do if they can't admit a learner to an exam? description: Find out how to admit a learner to a Functional Skills exam. --- [Skip to content](https://servicehub.tquk.org/knowledge/invigilator-cannot-admit-the-learner-on-to-the-exam#main-content) English Show submenu for translations [More support](https://servicehub.tquk.org/knowledge/kb-tickets/new?hsLang=en) - [Home](https://knowledgebase.tquk.org/tquk) - [General Information](https://knowledgebase.tquk.org/tquk/general-information) - [Apprenticeship Assessment Customer](https://knowledgebase.tquk.org/tquk/apprenticeship-assessment-customer) - [Awarding Customer](https://knowledgebase.tquk.org/tquk/awarding-customer) - [Endorsed Customer](https://knowledgebase.tquk.org/tquk/endorsed-customer) Open main navigation Close main navigation - [Home](https://knowledgebase.tquk.org/tquk) - [General Information](https://knowledgebase.tquk.org/tquk/general-information) - [Apprenticeship Assessment Customer](https://knowledgebase.tquk.org/tquk/apprenticeship-assessment-customer) - [Awarding Customer](https://knowledgebase.tquk.org/tquk/awarding-customer) - [Endorsed Customer](https://knowledgebase.tquk.org/tquk/endorsed-customer) - English Show submenu for translations - [More support](https://servicehub.tquk.org/knowledge/kb-tickets/new) - Contact us Contact us Hiya! 👋 How can we help out? - There are no suggestions because the search field is empty. 1. [TQUK Service Hub](https://servicehub.tquk.org/knowledge?hsLang=en) 2. [Functional Skills](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en) # What should an invigilator do if they can't admit a learner to an exam? The invigilator needs to log in to the administration site following the link sent to them in an email, which will also include a username and password. The password can be changed once logged into the system. Before the exam begins, they must also check the identity of the learner. Then, once logged in to the administrator site, they need to: \- click Exam Monitoring System, then Student Verification. \- locate the learner using the email address entered at the registration stage. \- select Admit. The learner will now be able to start the exam. If you are still encountering issues, please contact our Customer Service Team at 03333 583 344 or email support@tquk.org. - [Regulated Qualifications](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#main-content) - [Reasonable Adjustments and Special Considerations](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#reasonable-adjustments-and-special-considerations) - [Qualification Development](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#qualification-development) - [Qualifications](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#qualifications) - [Registration](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#registration) - [Centre Recognition and Management](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#centre-recognition-and-management) - [Complaints and Appeals](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#complaints-and-appeals) - [Certificate](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#certificate) - [Assessment](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#assessment) - [Direct Claim Status](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#direct-claim-status) - [International](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#international) - [Learner Registration and Management](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#learner-registration-and-management) - [Certification](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#certification) - [General](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#general) - [End-Point Assessment](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#main-content) - [The EPA Process](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#the-epa-process) - [Complaints and Appeals](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#complaints-and-appeals) - [EPA Standards](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#epa-standards) - [Using EPA Pro](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#using-epa-pro) - [Gateway](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#gateway) - [MCQs](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#mcqs) - [EPA FAQs](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#epa-faqs) - [Reasonable Adjustments and Special Considerations](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#reasonable-adjustments-and-special-considerations) - [Bookings Team](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#bookings-team) - [General](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#general) - [Using EPAPro](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#using-epapro) - [Health and Social Care](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#health-and-social-care) - [Reforms](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#reforms) - [About Us](https://servicehub.tquk.org/knowledge/about-us?hsLang=en#main-content) - [Pulse](https://servicehub.tquk.org/knowledge/about-us?hsLang=en#pulse) - [Learners and Apprentices](https://servicehub.tquk.org/knowledge/learners-and-apprentices?hsLang=en#main-content) - [Qualification Guidance](https://servicehub.tquk.org/knowledge/learners-and-apprentices?hsLang=en#qualification-guidance) - [Reasonable Adjustments and Special Considerations](https://servicehub.tquk.org/knowledge/learners-and-apprentices?hsLang=en#reasonable-adjustments-and-special-considerations) - [General](https://servicehub.tquk.org/knowledge/learners-and-apprentices?hsLang=en#general) - [End-Point Assessment](https://servicehub.tquk.org/knowledge/learners-and-apprentices?hsLang=en#end-point-assessment) - [Complaints and Appeals](https://servicehub.tquk.org/knowledge/learners-and-apprentices?hsLang=en#complaints-and-appeals) - [Regulated Qualifications](https://servicehub.tquk.org/knowledge/learners-and-apprentices?hsLang=en#regulated-qualifications) - [The EPA Process](https://servicehub.tquk.org/knowledge/learners-and-apprentices?hsLang=en#the-epa-process) - [EPA Assessments](https://servicehub.tquk.org/knowledge/learners-and-apprentices?hsLang=en#epa-assessments) - [Functional Skills](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#main-content) - [Preparing a learner for assessment](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#preparing-a-learner-for-assessment) - [Exam](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#exam) - [Direct claim status (DCS)](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#direct-claim-status-dcs) - [Results](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#results) - [Certification](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#certification) - [Registering learners](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#registering-learners) - [Assessment delivery](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#assessment-delivery) - [Recognising prior learning (English only)](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#recognising-prior-learning-english-only) - [Scheduling an assessment](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#scheduling-an-assessment) - [Resits](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#resits) - [Reasonable adjustments](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#reasonable-adjustments) - [Qualifications](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#qualifications) - [Speaking and listening (SLC)](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#speaking-and-listening-slc) - [Invigilation](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#invigilation) - [Lead Adult Care Worker](https://servicehub.tquk.org/knowledge/lead-adult-care-worker?hsLang=en#main-content) - [Situational Judgement Test](https://servicehub.tquk.org/knowledge/lead-adult-care-worker?hsLang=en#situational-judgement-test) - [Adult Care Worker](https://servicehub.tquk.org/knowledge/adult-care-worker?hsLang=en#main-content) - [Situational Judgement Test](https://servicehub.tquk.org/knowledge/adult-care-worker?hsLang=en#situational-judgement-test) - [Professional Discussion](https://servicehub.tquk.org/knowledge/adult-care-worker?hsLang=en#professional-discussion) - [Children Young People and Families Manager](https://servicehub.tquk.org/knowledge/children-young-people-and-families-manager?hsLang=en#main-content) - [Situational Judgement Test](https://servicehub.tquk.org/knowledge/children-young-people-and-families-manager?hsLang=en#situational-judgement-test) - [Exam Troubleshooting](https://servicehub.tquk.org/knowledge/exam-troubleshooting?hsLang=en#main-content) - [Functional Skills](https://servicehub.tquk.org/knowledge/exam-troubleshooting?hsLang=en#functional-skills) - [Exam Guidance](https://servicehub.tquk.org/knowledge/exam-troubleshooting?hsLang=en#exam-guidance) - [HR Consultant](https://servicehub.tquk.org/knowledge/hr-consultant?hsLang=en#main-content) - [Consultative Project](https://servicehub.tquk.org/knowledge/hr-consultant?hsLang=en#consultative-project) - [HR Support](https://servicehub.tquk.org/knowledge/hr-support?hsLang=en#main-content) - [Consultative Project](https://servicehub.tquk.org/knowledge/hr-support?hsLang=en#consultative-project) - [Early Years Lead Practitioner](https://servicehub.tquk.org/knowledge/early-years-lead-practitioner?hsLang=en#main-content) - [Case Study](https://servicehub.tquk.org/knowledge/early-years-lead-practitioner?hsLang=en#case-study) - [Functional Skills - AQA](https://servicehub.tquk.org/knowledge/functional-skills-aqa?hsLang=en#main-content) - [Reasonable adjustments](https://servicehub.tquk.org/knowledge/functional-skills-aqa?hsLang=en#reasonable-adjustments) - [Onboarding](https://servicehub.tquk.org/knowledge/functional-skills-aqa?hsLang=en#onboarding) - [Fees](https://servicehub.tquk.org/knowledge/functional-skills-aqa?hsLang=en#fees) - [Resits](https://servicehub.tquk.org/knowledge/functional-skills-aqa?hsLang=en#resits) - [Speaking and listening (SLC)](https://servicehub.tquk.org/knowledge/functional-skills-aqa?hsLang=en#speaking-and-listening-slc) - [General](https://servicehub.tquk.org/knowledge/functional-skills-aqa?hsLang=en#general) - [Exam](https://servicehub.tquk.org/knowledge/functional-skills-aqa?hsLang=en#exam) - [Exams System](https://servicehub.tquk.org/knowledge/functional-skills-aqa?hsLang=en#exams-system) - [Town Planning Assistant](https://servicehub.tquk.org/knowledge/town-planning-assistant?hsLang=en#main-content) - [Knowledge Test](https://servicehub.tquk.org/knowledge/town-planning-assistant?hsLang=en#knowledge-test) - [Awarding](https://servicehub.tquk.org/knowledge/awarding?hsLang=en#main-content) - [Assessors & IQA](https://servicehub.tquk.org/knowledge/awarding?hsLang=en#assessors-iqa) - [IQA, EQA & Sampling](https://servicehub.tquk.org/knowledge/awarding?hsLang=en#iqa-eqa-sampling) - [Endorsed](https://servicehub.tquk.org/knowledge/awarding?hsLang=en#endorsed) - [Direct Claim Status (DCS)](https://servicehub.tquk.org/knowledge/awarding?hsLang=en#direct-claim-status-dcs) - [Learner Registration and Management](https://servicehub.tquk.org/knowledge/awarding?hsLang=en#learner-registration-and-management) - [Regulated Qualifcations](https://servicehub.tquk.org/knowledge/awarding?hsLang=en#regulated-qualifcations) - [General](https://servicehub.tquk.org/knowledge/general?hsLang=en#main-content) - [Reasonable Adjustments and Special Considerations](https://servicehub.tquk.org/knowledge/general?hsLang=en#reasonable-adjustments-and-special-considerations) - [Complaints & Appeals](https://servicehub.tquk.org/knowledge/general?hsLang=en#complaints-appeals) [![TQUK for dark blue background](https://servicehub.tquk.org/hs-fs/hubfs/TQUK%20for%20dark%20blue%20background.png?width=164&height=144&name=TQUK%20for%20dark%20blue%20background.png "TQUK for dark blue background")](https://www.tquk.org/?hsLang=en) [mailto:support@tquk.org](mailto:support@tquk.org) Copyright © 2025, Training Qualifications UK