---
title: I am struggling to log in. How do I reset my password?
description: Organisations subscribed to Pulse are given one account for all users, so if you're struggling to access the platform, please talk with others in your business to see if they're able to log in. If you
---

[Skip to content](https://servicehub.tquk.org/knowledge/i-am-struggling-to-log-in.-how-do-i-reset-my-password#main-content)

English

Show submenu for translations

[More support](https://servicehub.tquk.org/knowledge/kb-tickets/new?hsLang=en)

- [Home](https://knowledgebase.tquk.org/tquk)
- [General Information](https://knowledgebase.tquk.org/tquk/general-information)
- [Apprenticeship Assessment Customer](https://knowledgebase.tquk.org/tquk/apprenticeship-assessment-customer)
- [Awarding Customer](https://knowledgebase.tquk.org/tquk/awarding-customer)
- [Endorsed Customer](https://knowledgebase.tquk.org/tquk/endorsed-customer)

Open main navigation

Close main navigation

- [Home](https://knowledgebase.tquk.org/tquk)
- [General Information](https://knowledgebase.tquk.org/tquk/general-information)
- [Apprenticeship Assessment Customer](https://knowledgebase.tquk.org/tquk/apprenticeship-assessment-customer)
- [Awarding Customer](https://knowledgebase.tquk.org/tquk/awarding-customer)
- [Endorsed Customer](https://knowledgebase.tquk.org/tquk/endorsed-customer)
- English
  
  Show submenu for translations
- [More support](https://servicehub.tquk.org/knowledge/kb-tickets/new)
- Contact us

 Contact us

 Hiya! 👋 How can we help out?

- There are no suggestions because the search field is empty.

1. [TQUK Service Hub](https://servicehub.tquk.org/knowledge?hsLang=en)
2. [About Us](https://servicehub.tquk.org/knowledge/about-us?hsLang=en)
3. [Pulse](https://servicehub.tquk.org/knowledge/about-us?hsLang=en#pulse)

# I am struggling to log in. How do I reset my password?

Organisations subscribed to Pulse are given one account for all users, so if you're struggling to access the platform, please talk with others in your business to see if they're able to log in.

If you are still unable to log in, please contact support@tquk.org who can take the steps needed to reset your password.

- [Regulated Qualifications](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#main-content)

    - [Reasonable Adjustments and Special Considerations](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#reasonable-adjustments-and-special-considerations)
    - [Qualification Development](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#qualification-development)
    - [Qualifications](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#qualifications)
    - [Registration](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#registration)
    - [Centre Recognition and Management](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#centre-recognition-and-management)
    - [Complaints and Appeals](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#complaints-and-appeals)
    - [Certificate](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#certificate)
    - [Assessment](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#assessment)
    - [Direct Claim Status](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#direct-claim-status)
    - [International](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#international)
    - [Learner Registration and Management](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#learner-registration-and-management)
    - [Certification](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#certification)
    - [General](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#general)
- [End-Point Assessment](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#main-content)

    - [The EPA Process](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#the-epa-process)
    - [Complaints and Appeals](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#complaints-and-appeals)
    - [EPA Standards](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#epa-standards)
    - [Using EPA Pro](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#using-epa-pro)
    - [Gateway](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#gateway)
    - [MCQs](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#mcqs)
    - [EPA FAQs](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#epa-faqs)
    - [Reasonable Adjustments and Special Considerations](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#reasonable-adjustments-and-special-considerations)
    - [Bookings Team](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#bookings-team)
    - [General](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#general)
    - [Using EPAPro](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#using-epapro)
    - [Health and Social Care](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#health-and-social-care)
    - [Reforms](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#reforms)
- [About Us](https://servicehub.tquk.org/knowledge/about-us?hsLang=en#main-content)

    - [Pulse](https://servicehub.tquk.org/knowledge/about-us?hsLang=en#pulse)
- [Learners and Apprentices](https://servicehub.tquk.org/knowledge/learners-and-apprentices?hsLang=en#main-content)

    - [Qualification Guidance](https://servicehub.tquk.org/knowledge/learners-and-apprentices?hsLang=en#qualification-guidance)
    - [Reasonable Adjustments and Special Considerations](https://servicehub.tquk.org/knowledge/learners-and-apprentices?hsLang=en#reasonable-adjustments-and-special-considerations)
    - [General](https://servicehub.tquk.org/knowledge/learners-and-apprentices?hsLang=en#general)
    - [End-Point Assessment](https://servicehub.tquk.org/knowledge/learners-and-apprentices?hsLang=en#end-point-assessment)
    - [Complaints and Appeals](https://servicehub.tquk.org/knowledge/learners-and-apprentices?hsLang=en#complaints-and-appeals)
    - [Regulated Qualifications](https://servicehub.tquk.org/knowledge/learners-and-apprentices?hsLang=en#regulated-qualifications)
    - [The EPA Process](https://servicehub.tquk.org/knowledge/learners-and-apprentices?hsLang=en#the-epa-process)
    - [EPA Assessments](https://servicehub.tquk.org/knowledge/learners-and-apprentices?hsLang=en#epa-assessments)
- [Functional Skills](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#main-content)

    - [Preparing a learner for assessment](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#preparing-a-learner-for-assessment)
    - [Exam](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#exam)
    - [Direct claim status (DCS)](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#direct-claim-status-dcs)
    - [Results](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#results)
    - [Certification](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#certification)
    - [Registering learners](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#registering-learners)
    - [Assessment delivery](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#assessment-delivery)
    - [Recognising prior learning (English only)](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#recognising-prior-learning-english-only)
    - [Scheduling an assessment](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#scheduling-an-assessment)
    - [Resits](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#resits)
    - [Reasonable adjustments](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#reasonable-adjustments)
    - [Qualifications](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#qualifications)
    - [Speaking and listening (SLC)](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#speaking-and-listening-slc)
    - [Invigilation](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#invigilation)
- [Lead Adult Care Worker](https://servicehub.tquk.org/knowledge/lead-adult-care-worker?hsLang=en#main-content)

    - [Situational Judgement Test](https://servicehub.tquk.org/knowledge/lead-adult-care-worker?hsLang=en#situational-judgement-test)
- [Adult Care Worker](https://servicehub.tquk.org/knowledge/adult-care-worker?hsLang=en#main-content)

    - [Situational Judgement Test](https://servicehub.tquk.org/knowledge/adult-care-worker?hsLang=en#situational-judgement-test)
    - [Professional Discussion](https://servicehub.tquk.org/knowledge/adult-care-worker?hsLang=en#professional-discussion)
- [Children Young People and Families Manager](https://servicehub.tquk.org/knowledge/children-young-people-and-families-manager?hsLang=en#main-content)

    - [Situational Judgement Test](https://servicehub.tquk.org/knowledge/children-young-people-and-families-manager?hsLang=en#situational-judgement-test)
- [Exam Troubleshooting](https://servicehub.tquk.org/knowledge/exam-troubleshooting?hsLang=en#main-content)

    - [Functional Skills](https://servicehub.tquk.org/knowledge/exam-troubleshooting?hsLang=en#functional-skills)
    - [Exam Guidance](https://servicehub.tquk.org/knowledge/exam-troubleshooting?hsLang=en#exam-guidance)
- [HR Consultant](https://servicehub.tquk.org/knowledge/hr-consultant?hsLang=en#main-content)

    - [Consultative Project](https://servicehub.tquk.org/knowledge/hr-consultant?hsLang=en#consultative-project)
- [HR Support](https://servicehub.tquk.org/knowledge/hr-support?hsLang=en#main-content)

    - [Consultative Project](https://servicehub.tquk.org/knowledge/hr-support?hsLang=en#consultative-project)
- [Early Years Lead Practitioner](https://servicehub.tquk.org/knowledge/early-years-lead-practitioner?hsLang=en#main-content)

    - [Case Study](https://servicehub.tquk.org/knowledge/early-years-lead-practitioner?hsLang=en#case-study)
- [Functional Skills - AQA](https://servicehub.tquk.org/knowledge/functional-skills-aqa?hsLang=en#main-content)

    - [Reasonable adjustments](https://servicehub.tquk.org/knowledge/functional-skills-aqa?hsLang=en#reasonable-adjustments)
    - [Onboarding](https://servicehub.tquk.org/knowledge/functional-skills-aqa?hsLang=en#onboarding)
    - [Fees](https://servicehub.tquk.org/knowledge/functional-skills-aqa?hsLang=en#fees)
    - [Resits](https://servicehub.tquk.org/knowledge/functional-skills-aqa?hsLang=en#resits)
    - [Speaking and listening (SLC)](https://servicehub.tquk.org/knowledge/functional-skills-aqa?hsLang=en#speaking-and-listening-slc)
    - [General](https://servicehub.tquk.org/knowledge/functional-skills-aqa?hsLang=en#general)
    - [Exam](https://servicehub.tquk.org/knowledge/functional-skills-aqa?hsLang=en#exam)
    - [Exams System](https://servicehub.tquk.org/knowledge/functional-skills-aqa?hsLang=en#exams-system)
- [Town Planning Assistant](https://servicehub.tquk.org/knowledge/town-planning-assistant?hsLang=en#main-content)

    - [Knowledge Test](https://servicehub.tquk.org/knowledge/town-planning-assistant?hsLang=en#knowledge-test)
- [Awarding](https://servicehub.tquk.org/knowledge/awarding?hsLang=en#main-content)

    - [Assessors & IQA](https://servicehub.tquk.org/knowledge/awarding?hsLang=en#assessors-iqa)
    - [IQA, EQA & Sampling](https://servicehub.tquk.org/knowledge/awarding?hsLang=en#iqa-eqa-sampling)
    - [Endorsed](https://servicehub.tquk.org/knowledge/awarding?hsLang=en#endorsed)
    - [Direct Claim Status (DCS)](https://servicehub.tquk.org/knowledge/awarding?hsLang=en#direct-claim-status-dcs)
    - [Learner Registration and Management](https://servicehub.tquk.org/knowledge/awarding?hsLang=en#learner-registration-and-management)
    - [Regulated Qualifcations](https://servicehub.tquk.org/knowledge/awarding?hsLang=en#regulated-qualifcations)
- [General](https://servicehub.tquk.org/knowledge/general?hsLang=en#main-content)

    - [Reasonable Adjustments and Special Considerations](https://servicehub.tquk.org/knowledge/general?hsLang=en#reasonable-adjustments-and-special-considerations)
    - [Complaints & Appeals](https://servicehub.tquk.org/knowledge/general?hsLang=en#complaints-appeals)

[![TQUK for dark blue background](https://servicehub.tquk.org/hs-fs/hubfs/TQUK%20for%20dark%20blue%20background.png?width=164&height=144&name=TQUK%20for%20dark%20blue%20background.png "TQUK for dark blue background")](https://www.tquk.org/?hsLang=en)

<http://facebook.com/trainingqualificationsuk> <https://x.com/tq_uk> <https://www.instagram.com/tquk/> [mailto:support@tquk.org](mailto:support@tquk.org) <https://www.linkedin.com/company/training-qualifications-uk/>

Copyright © 2025, Training Qualifications UK