--- title: How do I request a replacement certificate for a learner? description: If a learner reports a missing certificate and requires a replacement, the request must be submitted by the original training provider. To do this, please select the Replacement Certificate request fo --- [Skip to content](https://servicehub.tquk.org/knowledge/how-do-i-request-a-replacement-certificate-for-a-learner#main-content) English Show submenu for translations [More support](https://servicehub.tquk.org/knowledge/kb-tickets/new?hsLang=en) - [Home](https://knowledgebase.tquk.org/tquk) - [General Information](https://knowledgebase.tquk.org/tquk/general-information) - [Apprenticeship Assessment Customer](https://knowledgebase.tquk.org/tquk/apprenticeship-assessment-customer) - [Awarding Customer](https://knowledgebase.tquk.org/tquk/awarding-customer) - [Endorsed Customer](https://knowledgebase.tquk.org/tquk/endorsed-customer) Open main navigation Close main navigation - [Home](https://knowledgebase.tquk.org/tquk) - [General Information](https://knowledgebase.tquk.org/tquk/general-information) - [Apprenticeship Assessment Customer](https://knowledgebase.tquk.org/tquk/apprenticeship-assessment-customer) - [Awarding Customer](https://knowledgebase.tquk.org/tquk/awarding-customer) - [Endorsed Customer](https://knowledgebase.tquk.org/tquk/endorsed-customer) - English Show submenu for translations - [More support](https://servicehub.tquk.org/knowledge/kb-tickets/new) - Contact us Contact us Hiya! 👋 How can we help out? - There are no suggestions because the search field is empty. 1. [TQUK Service Hub](https://servicehub.tquk.org/knowledge?hsLang=en) 2. [Regulated Qualifications](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en) 3. [Certificate](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#certificate) # How do I request a replacement certificate for a learner? If a learner reports a missing certificate and requires a replacement, the request must be submitted by the original training provider. To do this, please select the Replacement Certificate request form from the Verve Management Suite homepage. If a replacement is required due to a change of learner details, please indicate the original learner name and the required amendments. Our Operations Team will process the request and issue a replacement with any requested amendments. Delivery can be expected within three working days of collection by the couriers. Please know that replacement certificates cost the same as the initial registration fee, with a cap of £30+VAT, and the following payment methods are available:  | **Payment Method** | **Description** | | --- | --- | | Pay by licenses | If a qualification license is available, this will be deducted and the request will be **processed on the next available print run**. | | Request an invoice | An invoice for the certificates will be produced. The request will be **processed once it's confirmed as paid**. | | Pay monthly | All requests will be summarised in a single monthly invoice, covering each month's activity. the request will be **processed on the next available print run**. | Please visit our[fees and pricing page](https://www.tquk.org/fees-pricing?hsLang=en) for more information.  - [Regulated Qualifications](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#main-content) - [Reasonable Adjustments and Special Considerations](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#reasonable-adjustments-and-special-considerations) - [Qualification Development](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#qualification-development) - [Qualifications](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#qualifications) - [Registration](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#registration) - [Centre Recognition and Management](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#centre-recognition-and-management) - [Complaints and Appeals](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#complaints-and-appeals) - [Certificate](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#certificate) - [Assessment](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#assessment) - [Direct Claim Status](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#direct-claim-status) - [International](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#international) - [Learner Registration and Management](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#learner-registration-and-management) - [Certification](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#certification) - [General](https://servicehub.tquk.org/knowledge/regulated-qualifications?hsLang=en#general) - [End-Point Assessment](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#main-content) - [The EPA Process](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#the-epa-process) - [Complaints and Appeals](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#complaints-and-appeals) - [EPA Standards](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#epa-standards) - [Using EPA Pro](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#using-epa-pro) - [Gateway](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#gateway) - [MCQs](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#mcqs) - [EPA FAQs](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#epa-faqs) - [Reasonable Adjustments and Special Considerations](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#reasonable-adjustments-and-special-considerations) - [Bookings Team](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#bookings-team) - [General](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#general) - [Using EPAPro](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#using-epapro) - [Health and Social Care](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#health-and-social-care) - [Reforms](https://servicehub.tquk.org/knowledge/end-point-assessment?hsLang=en#reforms) - [About Us](https://servicehub.tquk.org/knowledge/about-us?hsLang=en#main-content) - [Pulse](https://servicehub.tquk.org/knowledge/about-us?hsLang=en#pulse) - [Learners and Apprentices](https://servicehub.tquk.org/knowledge/learners-and-apprentices?hsLang=en#main-content) - [Qualification Guidance](https://servicehub.tquk.org/knowledge/learners-and-apprentices?hsLang=en#qualification-guidance) - [Reasonable Adjustments and Special Considerations](https://servicehub.tquk.org/knowledge/learners-and-apprentices?hsLang=en#reasonable-adjustments-and-special-considerations) - [General](https://servicehub.tquk.org/knowledge/learners-and-apprentices?hsLang=en#general) - [End-Point Assessment](https://servicehub.tquk.org/knowledge/learners-and-apprentices?hsLang=en#end-point-assessment) - [Complaints and Appeals](https://servicehub.tquk.org/knowledge/learners-and-apprentices?hsLang=en#complaints-and-appeals) - [Regulated Qualifications](https://servicehub.tquk.org/knowledge/learners-and-apprentices?hsLang=en#regulated-qualifications) - [The EPA Process](https://servicehub.tquk.org/knowledge/learners-and-apprentices?hsLang=en#the-epa-process) - [EPA Assessments](https://servicehub.tquk.org/knowledge/learners-and-apprentices?hsLang=en#epa-assessments) - [Functional Skills](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#main-content) - [Preparing a learner for assessment](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#preparing-a-learner-for-assessment) - [Exam](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#exam) - [Direct claim status (DCS)](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#direct-claim-status-dcs) - [Results](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#results) - [Certification](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#certification) - [Registering learners](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#registering-learners) - [Assessment delivery](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#assessment-delivery) - [Recognising prior learning (English only)](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#recognising-prior-learning-english-only) - [Scheduling an assessment](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#scheduling-an-assessment) - [Resits](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#resits) - [Reasonable adjustments](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#reasonable-adjustments) - [Qualifications](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#qualifications) - [Speaking and listening (SLC)](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#speaking-and-listening-slc) - [Invigilation](https://servicehub.tquk.org/knowledge/functional-skills?hsLang=en#invigilation) - [Lead Adult Care Worker](https://servicehub.tquk.org/knowledge/lead-adult-care-worker?hsLang=en#main-content) - [Situational Judgement Test](https://servicehub.tquk.org/knowledge/lead-adult-care-worker?hsLang=en#situational-judgement-test) - [Adult Care Worker](https://servicehub.tquk.org/knowledge/adult-care-worker?hsLang=en#main-content) - [Situational Judgement Test](https://servicehub.tquk.org/knowledge/adult-care-worker?hsLang=en#situational-judgement-test) - [Professional Discussion](https://servicehub.tquk.org/knowledge/adult-care-worker?hsLang=en#professional-discussion) - [Children Young People and Families Manager](https://servicehub.tquk.org/knowledge/children-young-people-and-families-manager?hsLang=en#main-content) - [Situational Judgement Test](https://servicehub.tquk.org/knowledge/children-young-people-and-families-manager?hsLang=en#situational-judgement-test) - [Exam Troubleshooting](https://servicehub.tquk.org/knowledge/exam-troubleshooting?hsLang=en#main-content) - [Functional Skills](https://servicehub.tquk.org/knowledge/exam-troubleshooting?hsLang=en#functional-skills) - [Exam Guidance](https://servicehub.tquk.org/knowledge/exam-troubleshooting?hsLang=en#exam-guidance) - [HR Consultant](https://servicehub.tquk.org/knowledge/hr-consultant?hsLang=en#main-content) - [Consultative Project](https://servicehub.tquk.org/knowledge/hr-consultant?hsLang=en#consultative-project) - [HR Support](https://servicehub.tquk.org/knowledge/hr-support?hsLang=en#main-content) - [Consultative Project](https://servicehub.tquk.org/knowledge/hr-support?hsLang=en#consultative-project) - [Early Years Lead Practitioner](https://servicehub.tquk.org/knowledge/early-years-lead-practitioner?hsLang=en#main-content) - [Case Study](https://servicehub.tquk.org/knowledge/early-years-lead-practitioner?hsLang=en#case-study) - [Functional Skills - AQA](https://servicehub.tquk.org/knowledge/functional-skills-aqa?hsLang=en#main-content) - [Reasonable adjustments](https://servicehub.tquk.org/knowledge/functional-skills-aqa?hsLang=en#reasonable-adjustments) - [Onboarding](https://servicehub.tquk.org/knowledge/functional-skills-aqa?hsLang=en#onboarding) - [Fees](https://servicehub.tquk.org/knowledge/functional-skills-aqa?hsLang=en#fees) - [Resits](https://servicehub.tquk.org/knowledge/functional-skills-aqa?hsLang=en#resits) - [Speaking and listening (SLC)](https://servicehub.tquk.org/knowledge/functional-skills-aqa?hsLang=en#speaking-and-listening-slc) - [General](https://servicehub.tquk.org/knowledge/functional-skills-aqa?hsLang=en#general) - [Exam](https://servicehub.tquk.org/knowledge/functional-skills-aqa?hsLang=en#exam) - [Exams System](https://servicehub.tquk.org/knowledge/functional-skills-aqa?hsLang=en#exams-system) - [Town Planning Assistant](https://servicehub.tquk.org/knowledge/town-planning-assistant?hsLang=en#main-content) - [Knowledge Test](https://servicehub.tquk.org/knowledge/town-planning-assistant?hsLang=en#knowledge-test) - [Awarding](https://servicehub.tquk.org/knowledge/awarding?hsLang=en#main-content) - [Assessors & IQA](https://servicehub.tquk.org/knowledge/awarding?hsLang=en#assessors-iqa) - [IQA, EQA & Sampling](https://servicehub.tquk.org/knowledge/awarding?hsLang=en#iqa-eqa-sampling) - [Endorsed](https://servicehub.tquk.org/knowledge/awarding?hsLang=en#endorsed) - [Direct Claim Status (DCS)](https://servicehub.tquk.org/knowledge/awarding?hsLang=en#direct-claim-status-dcs) - [Learner Registration and Management](https://servicehub.tquk.org/knowledge/awarding?hsLang=en#learner-registration-and-management) - [Regulated Qualifcations](https://servicehub.tquk.org/knowledge/awarding?hsLang=en#regulated-qualifcations) - [General](https://servicehub.tquk.org/knowledge/general?hsLang=en#main-content) - [Reasonable Adjustments and Special Considerations](https://servicehub.tquk.org/knowledge/general?hsLang=en#reasonable-adjustments-and-special-considerations) - [Complaints & Appeals](https://servicehub.tquk.org/knowledge/general?hsLang=en#complaints-appeals) [![TQUK for dark blue background](https://servicehub.tquk.org/hs-fs/hubfs/TQUK%20for%20dark%20blue%20background.png?width=164&height=144&name=TQUK%20for%20dark%20blue%20background.png "TQUK for dark blue background")](https://www.tquk.org/?hsLang=en) [mailto:support@tquk.org](mailto:support@tquk.org) Copyright © 2025, Training Qualifications UK