What happens following the gateway meeting for the Customer Service Practitioner apprenticeship standard?

Following the gateway meeting for the Customer Service Practitioner standard, the below actions take place:

• The EPA Assessor is assigned within 24 hours.

• The knowledge test is scheduled by the training provider.

• The EPA Assessor reviews the project report and disclaimer.

• The EPA Assessor makes contact via email to arrange an assessment planning meeting.

• All gateway evidence is reviewed and confirmed as valid and accurate before planning the remaining end-point assessment activity.