What content will be covered in the showcase for the Customer Service Practitioner standard?

The showcase is an opportunity for apprentices to show their knowledge, skills, and behaviours and must cover information from the following standard modules:

• Understanding the Organisation.

• Meeting Regulations and Legislation.

• Systems and Resources.

• Product and Service Knowledge.

• Influencing Skills.

• Personal Organisation.

• Dealing with Customer Conflict and Challenges.

• Developing Self.

• Being Open to Feedback.

• Team Working.