How long does the showcase for the Customer Service Practitioner standard last?

The showcase takes place after a minimum of 12 months of the apprenticeship has been completed.

Apprentices are asked to prepare a portfolio demonstrating how they've met/exceeded the standard's minimum requirements and demonstrate their professional competence.

The showcase can take the form of either a:

• written report (option 1)

• presentation (option 2).

The written report must not exceed the maximum of 3,000 words and is submitted at gateway.

There is a minimum word count of 2,000 words.

Anything exceeding the upper word limit will not be assessed and therefore will not contribute to the overall grade.

The presentation must be a maximum of 35 slides and be submitted at gateway.

The apprentice may use Microsoft PowerPoint, Apple Keynote, Prezi, or other similar software to produce their presentation.

Apprentices are not required to deliver their presentation to the End-Point Assessor live. They may accompany their presentation with an audio and/or a video recording of their delivery of the presentation lasting up to 30 minutes (+10%), but this is not mandatory.

The second part of this component is an interview, which is a formal assessment and must take place in a controlled environment. It lasts for a maximum of 30 minutes and focuses on the contents of the showcase.