How long does the practical observation for the Customer Service Practitioner standard last?

The practical observation has been designed to enable apprentices to evidence their skills, knowledge and behaviours from the modules assigned to this assessment method. The End-Point Assessor will observe apprentices in a normal place of work.

The observation lasts a minimum of one hour and a maximum of two hours. No new tasks will be observed after the time limit has been reached.

During the observation, apprentices have the opportunity, if required, to move from one area or function of the business to another.